Job Description

General Manager Position

The General Manager position will report to the Chef-Owner and work in close conjunction with the Executive Chef and Cafe Manager. This role is responsible for supporting daily front-of-house operations & business marketing, upholding service standards, and ensuring consistent execution of hospitality across all service periods. The General Manager acts as a leader on the floor, supports FOH staff development, and serves as a key operational partner between service, bar, and kitchen.

• Our customer-facing core values are community, quality, and consistency. 
• Our internal emphasis is preparedness & process, teamwork, and light-heartedness. 
• We intend to project beautiful aesthetics, comfort, and personalization with each transaction.

Core Responsibilities

• Support and oversee daily FOH operations across dining room, bar, café, and host functions
• Participate in quality control and continually discussing with relevant parties opportunities for growth with respect to hospitality services.
• Curating and growing our online presence and social media programs in a way that helps build the brand and reputation of the establishment.
• Working to grow community brand awareness through marketing, sponsorships, and philanthropy.
• Paying attention to the pulse of the surrounding communities to understand opportunities for the business to be a part of our diners’ lives.
• Lead service during assigned shifts, maintaining flow, pacing, and hospitality standards
• Work in conjunction with the Chef-Owner and Hospitality Manager Lead to implement steps of service, policies, and procedures
• Serve as a point of escalation for guest concerns and service recovery
• Support hiring, onboarding, training, and ongoing development of FOH staff
• Assist with scheduling, labor management, and shift coverage as needed
• Ensure service philosophy is consistently modeled and trained across the FOH team
• Monitor FOH readiness, opening and closing SOPs, and side work completion
• Support inventory awareness and operational needs in collaboration with all leadership teams
• Uphold all food safety, alcohol, and labor compliance requirements
• Pulling, compiling, and interpreting guest data from our POS system across all culinary and beverage programs.
• Parsing service reports and ensuring alignment with reported guest experiences.
• Preparing both the FOH & BOH for upcoming services in respect to guest interaction.
• Manage sales and growth of the PDR program.

Job Requirements

• Significant FOH and management experience required
• Strong understanding of full-service restaurant 
• Proven ability to lead teams in a high-volume, service-driven environment
• Social media expertise & passion required.
• Excellent communication, organizational, and problem-solving skills
• An innate understanding of understated, intuitive service that anticipates guest needs without intrusion
• Lead FOH team with calm authority
• Flexible availability, including nights, weekends, and holidays

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